Services issues can be a source of frustration for certain businesses when it comes to insurance. In workers compensation service responsiveness is key in minimising claim costs and resulting impacts to premiums. Small and medium businesses not receiving appropriate service can expect delays that can increase workers compensation related costs. Large businesses aren’t immune with service and support varying greatly between insurers and claims managers. Changing claims managers and unresponsiveness can be things of the past. These service issue were highlighted recently by the NSW Minister of Finance who is seeking to change the revolving door insurer’s face with staff. There is also a short video highlighting some of the common issues. When ABILITY GROUP are engaged, we work with our dedicated services teams to drive outcomes
Social media is embedded throughout society as people throughout the day are connecting to others via an mediums like Facebook, Instagram, Twitter and others. If work related incidents are discussed or an employee is bullied, the employer liability is considered. Social media policies are consequently becoming increasingly important for all businesses as connections to workers compensation grow.
A NSW micro employer is a business with 5 or less employees and a basic premium tariff <$30,000. A micro employer with an injured worker may experience financial difficulties with return to work (RTW) of an injured employee. WorkCover acknowledges for many micro employers there is a financial burden they can’t afford or sustain. WorkCover is now extending special RTW assistance to these businesses.
ABILITY GROUP was engaged by a client after their premiums increased materially after a frustrating claim. Despite their continued frustrating efforts to achieve a desired outcome, the insurer was unable to delivery what our client was seeking. Our strategic claims review and subsequent efforts delivered $140,000 of workers compensation related refunds.