Since the transition to icare, as the nominal insurer, a lot has changed in the way workers compensation operates in NSW. One of the major changes will take effect from 1 January 2018 with EML acting as the sole appointed claims service provider.
Following our NSW claim transition update in August icare has advised all new CGU & QBE claims will be managed by GIO now from October. We have seen some processing delays resulting from claim files moving to GIO & if you need help, we are here to help.
As previously advised from 1 January 2018 CGU & QBE cease being agents of NSW Workers Compensation Scheme. During August, existing open CGU & QBE claims commenced transition that will finalise in December 2017.
At the end of April 2017, icare announced 2018 claims service partners for the NSW Workers Compensation scheme. As a shock to most in the industry, icare communicated that EML had been successful in being selected as the sole agent for new NSW cworkers compensation claims effective from 1 January 2018. This is a major change for NSW with the remaining 4 existing agents (i.e. Allianz, CGU, GIo & QBE) existing at various times.
icare recently announced the launch a pilot program trialling the use of an independent panel of medical providers. This initiative is hoped to provide various benefits including decreasing time currently taken to approve injured worker treatments.
icare recently held NSW briefing sessions to update consultants / brokers on the upcoming changes regarding the insourcing of premium & credit/payment functions from insurers. A phased approach is hoped to facilitate a smooth transition. In the next few weeks the new portal will be launched for new business only, this is for new companies taking out a policy for the first time. The next major phase of change is currently scheduled for April, where all client renewals will be managed through icare for the financial year 2017-18.