Tag Archives: claims management

New & Transition NSW Claims

Following our NSW claim transition update in August  icare has advised all new CGU & QBE claims will be managed by GIO now from October. We have seen some processing delays resulting from claim files moving to GIO & if you need help, we are here to help.

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Workplace Violence

Unfortunately workplace violence accounts for over 9% of Australia’s workers compensation claims. Workplace violence can result in both physical & psychological injuries with the age care industry being more susceptible. Providing workers support and assistance is important in minimising risk and injuries.

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NSW Claim Transition Update

As previously advised from 1 January 2018 CGU & QBE cease being agents of NSW Workers Compensation Scheme.  During August, existing open CGU & QBE claims commenced transition that will finalise in December 2017.

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Machinery & Equipment Dangers

Employees who operate machinery & equipment as part of their job are at risk of major injury if the correct safety precautions are not taken. There are specific laws for working with machinery & equipment. Recent data from SafeWork NSW highlight risks.

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$90,000 Premium Reduction Success

Prior to our engagement, our client for many years used a different consultant / broker. Needless to say our client was excited to hear we had been able to successfully reduce their NSW workers compensation premium by $90,000. Based on a comprehensive review of their program,

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icare Announce 2018 Claims Partners

At the end of April 2017, icare announced 2018 claims service partners for the NSW Workers Compensation scheme. As a shock to most in the industry, icare communicated that EML had been successful in being selected as the sole agent for new NSW cworkers compensation claims effective from 1 January 2018. This is a major change for NSW with the remaining 4 existing agents (i.e. Allianz, CGU, GIo & QBE) existing at various times.

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Claim Review Saves Client $400,000

After a new client engaged ABILITY GROUP to assist with a complex claim, our efforts secured a fantastic outcome that will save our client approx. $400,000 in premium increases. By the time we were involved,  solicitors and an arbitration date we already booked. The insurer had communicated very little to the client and what the injured worker was seeking through a settlement was a large amount that would have significantly impacted their premium.

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Australian Trends & Insights

Safe Work Australia has  recently released new statistics that demonstrate Workers Compensation claims have continued to decline over a 15 year period since 2000. Claim frequency relate to males, muscular stress from lifting/handling  & slips, trips & falls.

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Early Intervention Benefits

Early intervention practices can foster a happy & healthy workplace. Responding early to incidents or situations, can help prevent workers from becoming ill, taking long-term sick leave or submitting a workers compensation claim. Policies & procedures also play an important role.

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Claim Declinature

The Christmas – New Year period has historically proven to be a busy period for workers compensation. Due to a variety of reasons, we see a higher frequency of claims during this period. Last December and just before Christmas break / public holidays, one of our clients had a psychological claim lodged against them. The worker had been terminated two weeks prior to the claim being lodged.

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