Tag Archives: iCare

New & Transition NSW Claims

Following our NSW claim transition update in August  icare has advised all new CGU & QBE claims will be managed by GIO now from October. We have seen some processing delays resulting from claim files moving to GIO & if you need help, we are here to help.

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NSW Claim Transition Update

As previously advised from 1 January 2018 CGU & QBE cease being agents of NSW Workers Compensation Scheme.  During August, existing open CGU & QBE claims commenced transition that will finalise in December 2017.

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icare Announce 2018 Claims Partners

At the end of April 2017, icare announced 2018 claims service partners for the NSW Workers Compensation scheme. As a shock to most in the industry, icare communicated that EML had been successful in being selected as the sole agent for new NSW cworkers compensation claims effective from 1 January 2018. This is a major change for NSW with the remaining 4 existing agents (i.e. Allianz, CGU, GIo & QBE) existing at various times.

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icare Medical Panel Trial

icare recently announced the launch a pilot program trialling the use of an independent panel of medical providers. This initiative is hoped to provide various benefits including decreasing time currently taken to  approve injured worker treatments.

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Claim Review Saves Client $400,000

After a new client engaged ABILITY GROUP to assist with a complex claim, our efforts secured a fantastic outcome that will save our client approx. $400,000 in premium increases. By the time we were involved,  solicitors and an arbitration date we already booked. The insurer had communicated very little to the client and what the injured worker was seeking through a settlement was a large amount that would have significantly impacted their premium.

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icare Announce 2018 NSW AGENTS

Earlier this afternoon, icare announced the 2018 NSW workers compensation agents. Following CGU announcing their exit from NSW workers compensation, further important changes were announced today by icare. Per our previous articles it was widely expected the current 5 agents (Allianz, CGU, EML, GIO & QBE) would be reduced to 3 for 2018 onward.

Given the timing of today’s announcement, it is our current understanding that from 2018 onward, the following will occur:

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icare update – NSW Transaition

From 1st March 2017 all new NSW workers compensation policies are required to be lodged directly to icare via their online portal. Businesses retain an option to select which insurer will manage their claims. Renewing policies from 30 April will transition.

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icare Change Update

icare recently held NSW briefing sessions to update consultants / brokers on the upcoming changes regarding the insourcing of premium & credit/payment functions from insurers. A phased approach is hoped to facilitate a smooth transition. In the next few weeks the new portal will be launched for new business only, this is for new companies taking out a policy for the first time.  The next major phase of change is currently scheduled for April, where all client renewals will be managed through icare for the financial year 2017-18.

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Wage Audits – We Can Help

Like other audits, a workers compensation wage audit can be very stressful & confronting. Businesses face having to pay higher unpaid premiums, late payment fees & the actual audit costs. We assist businesses of all sizes either pre or post wage audits reduce their financial exposure.

iCare and its scheme agents have legal rights to audit employer’s records to ensure they are paying the correct premium.

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Farewell Adam

Adam Profile - Colour (Square)Adam joined our ABILITY GROUP team 12 months ago after 18 years with Employers Mutual. During the last year Adam was actively involved in managing client, broker and insurer relationships as well as workers compensation related matters. Although we are disappointed to loose Adam, he leaves with our best wishes and we will remain in contact within the industry. Our recruitment process has been in full swing and we continue to interview a variety of quality applicants as we search of the right addition to our team. With the latest significant NSW icare workers compensation changes taking effect in 2017, we want to ensure we have the right skills, behaviours and experience to help our clients/brokers successfully navigate the rapidly changing workers compensation.

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