In the first 60 days, the new NSW icare workers compensation claims model teams were inundated with 9,000 claims & 3,500 injury notifications. EML increased recruitment in March improving service. Timing with claims management is critical & we help
New Claim Model March Update – As we have previously communicated in our monthly newsletters icare’s new NSW workers compensation claims model has been in place since 1st of January 2018.
It has been reported than that in the first 60 days since the new portal was launched approximately 9,000 claims and 3,500 ‘injury only’ notifications were lodged. With all claims and notification now being lodged through one Claims Support Centre, the process has been at times very time consuming for some employers and although icare is currently working to refine the system and to reduce call wait times, processing delays are still expected as the volume of claims continues to be very high.
Just in the first eight weeks the Centre handled more than 50,000 inbound and outbound calls, including their also newly implemented ‘How You Going’ (HUG) calls to made to all injured workers regardless of the severity of their injury.
In the event of an incident please contact us as we can assist with ascertaining whether the incident is work related and complete the lodgement process for you. Our workers compensation specialist advice can not only save you time, effort and frustration but will also assist minimise potential increases to your premium and where possible avoided.
Please contact our workers compensation specialists if you need assistance, have questions or would like further information on the new claims model.
Data Source: EML & icare