iCare has recently announced a tender for the procurement of claims management services in the NSW workers compensation scheme.
NSW Finance and Employee Relations Minister Damien Tudehope said the tender initiative followed extensive consultation, including a market study, government survey, and focus groups with injured workers, businesses, unions, industry groups, service providers, and the community.
Mr Tudehope said the tender aims to improve claims management in NSW by delivering better care for injured workers and stronger support for employers, with consultation continuing throughout the process as the new model develops.
Mr Tudehope said the plan is to expand service provider roles, improve processes, and give employers more choice over time.
The successful applicants will commence delivering claims management services on January 1, 2023.
icare CEO Richard Harding said the new claims model seeks to create a competitive marketplace by offering more choices and improving processes to support injured workers and employers. A market study last year assessed the capabilities of claims management providers. In January 2018, EML became the sole workers’ compensation claims agent after icare reduced scheme agents from five to one.
Allianz, GIO and QBE were later appointed as authorised providers but only for larger businesses.
Source: icare
Title: icare announces tender for Claims Management Services
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