iCare has recently announced a tender for the procurement of claims management services in the NSW workers compensation scheme.
Damien Tudehope (NSW’s Finance and Employee Relations Minister) says the tender initiative resulted from wide consultation on a new claims model, including a market study on potential service providers , a government survey and interviews and focus groups with the participation of injured workers, businesses, unions, industry groups, service providers and the community.
Mr Tudehope has said that the aim of the tender is to improve the current claims management services in NSW by providing better care for injured workers and better support for employers.
This consultation will continue through the tender process and as the new claims model takes shape.
Mr Tudehope says the intention is to include more roles for service providers, and to improve current processes and offer greater choice for employers over time.
The successful applicants will commence delivering claims management services on January 1, 2023.
icare’s CEO Richard Harding has said the new claims model aims to create a competitive marketplace, by offering choices as well as improving on current processes to support injured workers and employers.
The extensive market study was conducted last year for a better understanding of the capabilities and experience of the currently available claims management services providers.
EML was appointed the sole workers’ compensation claims agent under a contract commencing January 2018, when icare reduced the number of scheme agents from five to one.
Allianz, GIO and QBE were later appointed as authorised providers but only for larger businesses.
Source: icare
Title: icare announces tender for Claims Management Services
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