ICare has recently announced significant changes to the way premium, credit, and payment functions will be managed. These updates mark a shift from insurers to iCare directly, with a phased approach designed to ensure a smooth transition for businesses across New South Wales.
Key Updates
- Briefing sessions held in NSW
- Phased rollout
- New portal launch – iCare will introduce a portal for new business only
- Renewals from April
Transition Notifications
To support businesses during this change:
- Policyholders will receive a transition notification 35 days before renewal.
- A second reminder will be sent 21 days prior
These communications confirm that coverage has moved from your current scheme agent to iCare and provide clear instructions on how to complete the renewal process. This staggered approach ensures businesses have ample time to prepare and act confidently
We maintain regular contact with iCare to stay informed and will continue to share updates as new information becomes available.
How ABILITY GROUP Can Help
At ABILITY GROUP, we understand that these changes take time to embed. Our consultants are here to:
- Assist with renewals
- Provide certificates of currency
- Offer ongoing support during this transition
We maintain regular contact with iCare to stay informed and will continue to share updates as new information becomes available.
Need assistance with your renewal, ABILITY GROUP is here to help.