The Workers Compensation Assist Pilot is an outreach call service developed by the State Insurance Regulatory Authority (SIRA). It was designed to provide general information, impartial support, and guidance to workers who have sustained injuries at work.
Through scheduled phone calls at key milestones in a claim, SIRA helps injured workers:
- Understand their rights and responsibilities under the NSW Workers Compensation Scheme.
- Gain clarity on the claims process and what to expect next.
- Access options and resources to aid recovery and return to work.
- Feel supported with independent, impartial advice separate from insurers or employers
SIRA demonstrated the success of its pilot through the CTP Assist program.
This program offers assistance to injured workers in similar ways to the CTP Assist program.
- Identifying which insurer to claim with
- Accessing injury recovery information and resources
- Challenging an insurers’ decision
- Identifying and accessing legal and local community resources
For someone unfamiliar with the workers’ compensation process, these are very effective services in helping someone navigate their claim.
SIRA Chief Executive Adam Dent stated, “In the first 10 weeks of the pilot, 85% of customers reported an improved understanding of their return to work and recovery as a result of Workers Compensation Assist.” So far, SIRA have partnered with ALDI, Toll and Catholic Church Insurance for this pilot.
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Source: SIRA
Title: SIRA’s Work Compensation Assist shows high promise
Time: 9 mins