The New South Wales (NSW) Claims Model has recently undergone significant changes, reshaping the way claims are managed and processed. At ABILITY GROUP, we understand that these updates can feel complex for both clients and injured workers. Our goal is to provide clarity, guidance, and support during this transition, ensuring businesses remain compliant while workers receive the assistance they need.
What Has Changed
- New Teams & Systems -Dedicated claims teams have been introduced, supported by updated technology platforms designed to streamline processes.
- Improved Transparency -The model emphasises clearer communication between insurers, employers, and injured workers, helping reduce confusion.
- Focus on Early Intervention – By identifying risks and implementing proactive measures sooner, the new model aims to improve recovery outcomes and reduce long-term claims.
- Compliance Alignment – Updated procedures ensure businesses meet current regulatory requirements, minimising risk exposure.
Challenges in Transition
As with any new system, early adoption has presented challenges. Clients and workers may experience delays or uncertainty as teams adjust to new workflows. ABILITY GROUP is actively supporting organizations through these teething problems, offering practical solutions and ongoing guidance.
If you have an injury or incident please contact us immediately. ABILITY GROUP can assist and navigate the process for you and your injured workers.