by ABILITY GROUP | Jan 10, 2019 | Reforms, Workers Compensation
In recent years, the reforms surrounding NSW Workers Compensation have received criticisms of poor practices from employers. The 2015 changes divided the workers compensation system into the State Insurance Regulatory Authority (SIRA), Insurance and Care NSW (iCare) and SafeWork NSW in an effort to produce a more effective and dedicated response to claims.
The NSW Business chamber highlights inefficiencies in the
system which are inflating insurance expenses and negatively impacting both
employers and employees. These proposed inefficiencies include poor claims
management practices, causing delays to medical and rehabilitation services to
workers – which ultimately cause a rise in premium costs. Moreover,
inappropriate approval of claims, poor advice and low levels of support for
employers and employees have also been blamed.
However, despite the complaints and calls for an urgent
review of the system, a spokesman for NSW Treasurer Mr Perrottet mentioned it
has brought about massive improvements. Since 2015, they have boasted reduced
business premiums, increased worker support and elimination of the scheme debt,
which compared to the old scheme, is a huge improvement. The predicted $4.1
billion deficit, premium increases of 28% and failure to help injured workers
have supposedly been rectified by these reforms.
The business chamber have scheduled meetings with a number of workers’ compensation stakeholders to address these criticisms.
Further information:
Source: Insurance News
Title: NSW Treasurer hits back after workers’ comp criticism
Read time: 2 minutes
by Marc Ring | Feb 16, 2018 | Claim costs, Claim management, Claims, Reforms, Workers Compensation
Since being implement on 1 January 2018, the new NSW workers compensation claims model teams have received significantly higher volumes than expected. EML teams are trying hard to manage the higher volumes yet teething problems exist.
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by Marc Ring | Mar 27, 2017 | Premium, Reforms, Workers Compensation
From 1st March 2017 all new NSW workers compensation policies are required to be lodged directly to icare via their online portal. Businesses retain an option to select which insurer will manage their claims. Renewing policies from 30 April will transition.
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by Marc Ring | Mar 13, 2017 | Reforms, Workers Compensation
A NSW Parliamentary review of Workers Compensation Scheme has been released providing recommendations to improve the NSW scheme. The report revealed the scheme is $1.87B in surplus, claims have reduced materially (110,000 in 2011/12 to 60,000 in 2015/16).
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by Marc Ring | Mar 1, 2017 | Reforms, Workers Compensation

With continued market speculation, earlier today it has been confirmed that CGU will exit the NSW workers compensation scheme when their agency agreement with icare expires at the end of 2017.
Per our previous articles and as recently as our February 2017 Update, it was expected that the current 5 agents (Allianz, CGU, EML, GIO & QBE) would reduce to 3 agents for 2018.
With the announcement of CGU’s decision to exit the scheme questions will be asked as to if icare will be happy with 4 agents at approximately 45% market share or if they will pursue the anticipated reduction to 3 agents.
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by Marc Ring | Jan 23, 2017 | Reforms, Workers Compensation
2016 saw significant change across workers compensation and in NSW in particular. 2017 looking ahead is already looking similar with a significant industry change taking effect in April’17 and a key announcement regarding insurers expected in May.
In August 2016 we communicated the Significant NSW icare Changes that will take affect in April 2017. This is probably the biggest ever NSW change workers compensation change with the NSW Government’s icare (previously known as WorkCover NSW) taking direct responsibility for NSW workers compensation premium processing, payments, credit and related matters. The impacts of these changes are yet to be seen and we continue to watch this space. Based on our discussions with icare it is our hope clients continue to receive the support they are used to and we remain confident that our clients and brokers will have comfort in our support.
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