On 6 October 2022, icare announced a major change to the NSW workers’ compensation scheme by appointing six new Claims Service Providers (CSPs). Moreover, this initiative, effective from 1 January 2023, is designed to improve claims management, streamline processes, and deliver better outcomes for both employers and injured workers.
ABILITY GROUP, specialists in workers’ compensation, health, and safety, is supporting businesses to understand and adapt to these changes.
Along with Employers Mutual Ltd (EML), the current Scheme Agent, DXC, Gallagher Bassett (GB), GIO, and QBE were appointed to manage claims under the NSW Workers Compensation Insurance scheme, commencing January 1, 2023. The contracts are for 10 years, subject to performance.
Why This Change Matters
- Improved Outcomes: The new CSPs aim to deliver better recovery and return-to-work results.
- Efficiency: Streamlined claims management reduces delays and administrative burdens.
- Choice & Competition: Multiple providers encourage innovation and higher service standards.
- Employer Support: Businesses gain access to more tailored claims management expertise.
How ABILITY GROUP Supports Employers
ABILITY GROUP helps businesses prepare for and benefit from these changes by:
- Explaining CSP roles and how they affect employer obligations.
- Training HR and managers on claims processes and compliance.
- Advising on best practices for injury management and workplace rehabilitation
Conclusion
The appointment of six icare Claims Service Providers marks a significant step in strengthening NSW’s workers’ compensation system. Employers should act now to understand how these changes affect them. Partnering with ABILITY GROUP ensures compliance, reduces risks, and supports better outcomes for injured workers.
This is not just a regulatory change, it’s an opportunity to build safer, more supportive workplaces.
Contact ABILITY GROUP to know more
Source: Insurance News
Title: icare Announces Selection of 6 Workers Compensation Claims Service Providers
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