The latest icare annual report reveals a chilling reality: New South Wales’ workers’ compensation scheme is facing a $3.2B underwriting loss, representing a significant deterioration from the prior year’s $2.81B loss. Driving this result is a 20% surge in psychological injury claims, which have doubled since 2022. These aren’t minor issues; they’re severe, long-duration cases rooted in bullying, harassment, and workplace stress. This downward spiral isn’t just a financial headline; it highlights how ill-equipped many organisations are to proactively manage complex claims, particularly those involving psychological issues.
NSW has entered a defining new era in workers’ compensation with the passage of the Workers Compensation Reform and Modernisation legislation, ushering in the most significant changes to psychological injury claims in more than a decade. As psychological injuries continue to rise and place mounting pressure on the scheme, the government have acted to create clearer definitions, streamline assessments, and improve the pathway to recovery for affected workers.
Significant NSW workers compensation scheme changes came into effect in 2025, reshaping how workplace injuries are managed for both employers and injured workers. These reforms aim to improve sustainability, encourage safer return-to-work outcomes, and clarify entitlements across the life of a claim. For businesses and workers alike, understanding what’s changed and what it means in practice is critical to navigating claims with confidence.
Regulators are stepping up efforts to combat workers’ compensation fraud to safeguard the integrity of insurance schemes. Fraudulent claims drain resources from genuinely injured workers, inflate business premiums, and burden insurers. ABILITY GROUP underscores the importance of this campaign for both employers and workers.
With 2025 rapidly coming to a close, we would like to sincerely thank our clients and partners for collaborating with ABILITY GROUP during the year.
As a reminder, our team take a well-deserved break during the Christmas & New Year period.
Our office will be closed from Monday, 22nd December 2025 & reopen on Monday 5th January 2026, with limited staff until Monday, 12th January 2026.
For urgent matters during our office closure, please email help@abilitygroup.com.au or contact Julie (0431693213) or Marc (0412903107) directly.
Our team wishes you a happy & safe holiday period!
Merry Christmas & Happy New Year!
Each year we try to spread a bit of holiday cheer by sharing some items that have brought smiles to our faces..
Why This Closure Matters
The Office Closure 2025 allows us to:
Conduct essential maintenance and upgrades.
Provide staff with scheduled holidays for rest and renewal.
Ensure improved efficiency and service quality upon reopening.
Preparing Ahead
To minimize disruption:
Plan meetings and project deadlines around the closure dates.
Use our online tools for continuous access to information.
Reach out to your ABILITY GROUP contact in advance for any critical requirements.
Conclusion
We appreciate your understanding and cooperation during the Office Closure 2025. ABILITY GROUP remains dedicated to delivering exceptional service, and this planned closure ensures we continue to meet your needs effectively.
Preparing Ahead
To minimise disruption:
Plan meetings and project deadlines around the closure dates
Use our online tools for continuous access to information
Reach out to your ABILITY GROUP contact in advance for any critical requirements
We appreciate your understanding and cooperation during the Office Closure 2025. ABILITY GROUP remains dedicated to delivering exceptional service, and this planned closure ensures we continue to meet your needs effectively.
With holiday celebrations around the corner, it’s smart for businesses to take proactive steps to avoid turning a festive gathering into a workplace incident and potential legal headache. It’s important for businesses to take precautions before work Christmas parties, as while these events are meant to celebrate and boost morale, they can create legal, safety, and reputational risks. Here are actionable tips on Preventing Psychosocial Party Hangovers!
