SERVICE ISSUES? WE CAN FIX THAT

SERVICE ISSUES? WE CAN FIX THAT

No ServiceServices issues can be a source of frustration for certain businesses when it comes to insurance. In workers compensation service responsiveness is key in minimising claim costs and resulting impacts to premiums. Small and medium businesses not receiving appropriate service can expect delays that can increase workers compensation related costs. Large businesses aren’t immune with service and support varying greatly between insurers and claims managers. Changing claims managers and unresponsiveness can be things of the past. These service issue were highlighted recently by the NSW Minister of Finance who is seeking to change the revolving door insurer’s face with staff. There is also a short video highlighting some of the common issues. When ABILITY GROUP are engaged, we work with our dedicated services teams to drive outcomes

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Micro Employers RTW Assistance

Micro Employers RTW Assistance

Small BusinessA NSW micro employer is a business with 5 or less employees and a basic premium tariff <$30,000. A micro employer with an injured worker may experience financial difficulties with return to work (RTW) of an injured employee. WorkCover acknowledges for many micro employers there is a financial burden they can’t afford or sustain. WorkCover is now extending special RTW assistance to these businesses.

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Claims Review Saves Client $140000

Claims Review Saves Client $140000

Reduce Costs Success GraphABILITY GROUP was engaged by a client after their premiums increased materially after a frustrating claim. Despite their continued frustrating efforts to achieve a desired outcome, the insurer was unable to delivery what our client was seeking.   Our strategic claims review and subsequent efforts delivered $140,000 of workers compensation related refunds.

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Reforms Causing Premium Increases

Reforms Causing Premium Increases

Reforms Causing Premium Increases From 30 June 2015, the calculations for NSW businesses with a premium > $30,000 change completely. The new key drivers of premium become:

– Wages and business activity

– Claim performance now benchmarked against scheme rather industry

– Return to Work related metrics

The most significant changes in 20+ years were intended to simplify NSW workers compensation, but they are being referred to as complex and confusing. Although various claim costs are no longer premium impacting, some of the more dramatic premium increases will result from how an individual business compares to the overall NSW scheme performance. Businesses that struggle with claims will be penalised.

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Suspicious Claim Investigation

Suspicious Claim Investigation

Suspicious Claim InvestigationsThe upcoming NSW medium to large business workers compensation changes mean the assessment of liability will be become increasingly critical. The ability to identify and document the facts of an injury can become crucial in minimising the future costs, speed of return to work and acceptance of liability. Employers who are suspicious of particular claims will benefit from use of investigators.

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Improve Workplace Health

Improve Workplace Health

Improving Workplace HealthAccording to NSW Government’s Get Healthy At Work, Australians spend one third of their lives at work, so being healthy at work can have some big benefits. Healthier employees are alert, fitter and more resilient against illness. A successful workplace health program improves productivity, attracts new employees, enhances business image and reduces absenteeism.

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