OUTSOURCING
Claims Management Outsourcing
Give active claims consistent employer-side oversight, timely information and clear next actions.
Discuss your priorities
THE SERVICE
Support built around your workplace
Claims may involve managers, payroll, insurers, treatment providers and injured workers. We help your team maintain a current picture of each matter and address delays, information gaps and workplace actions.
When this support may help
A claims portfolio is too large for the available internal team.
Complex or long-duration matters need structured review.
Employer actions and insurer updates are difficult to track.
HOW WE WORK
A clear path from issue to action
- Agree the portfolio, access, authority and escalation rules.
- Review claim status and identify outstanding employer information or actions.
- Coordinate follow-up and report themes, risks and decisions to management.
AGREED DELIVERABLES
What the arrangement can include
The final scope, responsibilities and reporting are agreed with your team before delivery begins.
Practical outputs
- A prioritised claims action register.
- Documented stakeholder follow-up and escalation.
- Regular portfolio reporting and trend insights.
QUESTIONS EMPLOYERS ASK
Claims Management Outsourcing FAQs
Do you decide claim liability?
No. The insurer or scheme authority makes liability and entitlement decisions.
Can you help with a small number of difficult claims?
Yes. We can scope a defined portfolio or a focused strategic review.
How do you handle sensitive information?
Access and information-sharing arrangements are agreed before work starts and follow your organisation’s requirements.
NEXT STEP
Talk through your requirements
Tell us about your locations, current arrangements and the decision or capacity gap you need to address. We will discuss an appropriate scope and next step.