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INJURY MANAGEMENT & RTW

Return to Work Services

ABILITY GROUP helps Australian employers plan and manage return to work after a workplace injury. We work with your people and the relevant parties to clarify the next steps, address practical barriers and support a sustainable pathway back to suitable work.

Discuss your priorities
Julie Ring planning suitable duties with a worker and employer supervisor

THE SERVICE

Return to Work Services: practical support for employers

Return to work services help an employer organise suitable work and the workplace support needed after injury or illness. ABILITY GROUP works with your internal team and relevant stakeholders to connect capacity information with actual work demands. We can help with an individual matter, provide extra coordination capacity or review the way your organisation manages its return-to-work processes.

HOW WE CAN HELP

What our support can cover

Suitable-work discussions

Help the employer review available tasks and identify the work-demand information needed for a constructive discussion with the relevant recovery team.

Workplace coordination

Clarify the responsibilities of managers, supervisors, HR, the return to work coordinator and external stakeholders within the agreed arrangement.

Recovery-at-work planning

Support the development and workplace implementation of an agreed plan, with clear duties, communication and review arrangements.

Reviewing progress and barriers

Help identify issues affecting the arrangement and organise appropriate review when capacity information, work demands or circumstances change.

Supporting internal coordinators

Provide a sounding board, additional capacity or assistance with selected complex matters while the internal coordinator retains their role.

Program and process reviews

Review how the business manages reporting, suitable-work information, planning, supervisor communication, records and follow-up across sites or teams.

WHEN TO GET SUPPORT

When this service can help your business

01

A worker has some capacity but the pathway is unclear

Managers may need help connecting current advice with available workplace options. We help identify what needs to be clarified and who should be involved in the discussion.

02

An existing plan is not working as expected

Changes in capacity, duties, supervision or communication can affect an arrangement. A focused review can help identify the barriers and appropriate next steps.

03

Your coordinator needs additional support

A difficult matter or high workload can stretch internal resources. We can provide targeted assistance without duplicating the coordinator’s responsibilities or replacing the people who know the workplace.

AGREED OUTPUTS

What you can expect from the engagement

An engagement may result in clearer suitable-work information, support with an individual return-to-work arrangement, agreed communication and review points, or an improvement plan for your internal program. We discuss any required practitioner input, scheme requirements and external-provider approvals. A plan should be usable by the people implementing it and reviewed when relevant circumstances change.

How we work with your team

We discuss the work, the person’s current participation and the information available. Relevant capacity advice and actual task demands are then considered with the appropriate stakeholders. We help the employer organise the agreed arrangement and follow-up, identifying where specialist assessment or other professional advice is needed. The service is tailored to the jurisdiction, matter and internal resources.

WHY ABILITY GROUP

Why work with ABILITY GROUP?

Since 2012, ABILITY GROUP has brought together employer advice, injury management, workplace safety and health services. We can connect the relevant expertise around your priorities, work alongside your existing team and provide practical follow-through within an agreed scope.

QUESTIONS EMPLOYERS ASK

Return to Work Services FAQs

What can ABILITY GROUP do to support a return to work coordinator?

We can provide advice, additional capacity, assistance with selected difficult matters and support with workplace communication or process improvements. The scope should make the coordinator’s continuing role and the external support responsibilities clear.

Can return to work coordination be outsourced?

The available arrangements depend on the jurisdiction, employer and any relevant training or appointment requirements. ABILITY GROUP can discuss the support required and whether an external role is permitted and appropriate for the particular circumstances.

What if we cannot identify suitable duties?

We can help examine the available work and clarify the demands or information that need further consideration. A worksite or functional assessment may be appropriate. The relevant practitioners, insurer and employer may need to be involved before an arrangement is agreed.

Is a medical certificate the same as a return to work plan?

No. Capacity advice and a workplace plan serve different purposes. A plan connects the relevant advice with agreed work arrangements, responsibilities and review points. It should be developed with the appropriate people and fit the applicable requirements.

Can you help after a failed return to work attempt?

Yes. A review can examine the arrangement, communication and barriers that affected the attempt. The next steps may involve revised workplace discussions, updated clinical information, specialist assessment or a different recovery approach, depending on the circumstances.

Can you help with psychological injury return to work?

Yes, within an appropriate employer-side scope. Work design, relationships, communication and support may need particular attention. We coordinate with the relevant people and distinguish the workplace arrangement from treatment, claim decisions and any separate employment process.

Do you support non-work injury return to work?

We can discuss support where illness or a non-work injury affects work participation. The scope and relevant responsibilities differ from a workers compensation matter, so the employer question, information requirements and appropriate professional input should be clarified first.

Discuss the support your business needs

Tell us about your organisation, the issue you want to address and any decision or timeframe that matters. We will discuss a suitable starting point and scope of support.

Speak with ABILITY GROUP

Call (02) 9098 5500 or request a complimentary business review.

Further information

SIRA: return to work programs (NSW)

Guidance and service arrangements depend on the relevant jurisdiction and circumstances. NSW resources are provided as NSW references.

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