NSW Workers’ Compensation Premium Review: Restoring Fairness

NSW Workers’ Compensation Premium Review: Restoring Fairness

The NSW Government has launched the first comprehensive review of the state's workers' compensation premium model in more than a decade. For the approximately 340,000 employers covered by the NSW Nominal Insurer Scheme, the review presents a rare and important opportunity to reshape how workers' compensation premiums are calculated from 2028 onwards.

The review seeks to improve premium transparency, affordability, predictability, return to work outcomes, and incentives for injury prevention. These are welcome objectives. However, many employers continue to question whether the current system fairly reflects workplace safety performance, effective injury management, and the factors businesses can realistically control.

At ABILITY GROUP, we are actively advocating on behalf of NSW employers to ensure that business concerns and real-world experiences are considered in this critical reform process.

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South Australia Reviews Claims Management

South Australia Reviews Claims Management

For the first time in nearly 15 years, South Australia’s workers' compensation system is undergoing a major review of its workers' compensation claims management providers. Return To Work SA has announced a procurement process that will reshape how claims are handled from July 2027, marking a significant shift for employers, injured workers, and the broader compensation landscape.

This development is more than just an administrative update, it signals a renewed focus on performance, recovery outcomes, and scheme sustainability. Employers across South Australia, and indeed the nation, should pay close attention to what this change means for injury management, workplace disruption, and the future of workers' compensation.

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Mental Health Claims Driving Insurance Pressure

Mental Health Claims Driving Insurance Pressure

Australian employers are facing mounting pressure from rising workers compensation costs, with psychological injury claims emerging as one of the most significant drivers of premium increases.

According to the Australian Financial Review, claim costs are escalating faster than regulators can respond, placing strain on compensation schemes and insurers alike. For business owners, HR leaders and operational managers, this trend is more than an insurance issue; it underscores the urgent need for stronger workplace mental health strategies, effective injury management, and proactive return to work practices.

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Understanding Australian Workers Compensation Schemes

Understanding Australian Workers Compensation Schemes

Australia’s workers' compensation system is often referred to as a single national framework, but in practice, it is made up of separate schemes operating across each state and territory. While the core principles remain similar, the differences between jurisdictions can significantly affect employer costs, claims outcomes, compliance obligations, and return to work performance.

Insights from the Comparison of Workers’ Compensation Arrangements in Australia and New Zealand 2025 report highlight that understanding variation within Australia is just as important as comparing systems internationally. For organisations operating across multiple states, recognising these differences is essential to managing risk and controlling costs.

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NSW Return to Work Roadmap 2026-28

NSW Return to Work Roadmap 2026-28

The landscape of workplace injury management in New South Wales is undergoing a significant transformation. For years, return to work (RTW) outcomes have been trending downward, creating challenges not only for injured workers but also for employers, insurers, and the broader community. Recognising the urgency of this issue, the State Insurance Regulatory Authority (SIRA) has released its Return-to-Work Roadmap 2026–28, a comprehensive plan to reverse declining outcomes and embed recovery at work as the cornerstone of the workers' compensation system.

This reform period represents both a challenge and an opportunity for employers. The roadmap signals heightened expectations, closer regulatory oversight, and a shift toward capability based injury management. Employers who act early, invest in supportive leadership, and embrace person centred practices will not only reduce claim costs but also foster healthier, more resilient workplaces.

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Workers’ Comp Crisis Highlights ABILITY GROUP’s Role

Workers’ Comp Crisis Highlights ABILITY GROUP’s Role

The latest icare annual report reveals a chilling reality: New South Wales’ workers’ compensation scheme is facing a $3.2B underwriting loss, representing a significant deterioration from the prior year’s $2.81B loss. Driving this result is a 20% surge in psychological injury claims, which have doubled since 2022. These aren’t minor issues; they’re severe, long-duration cases rooted in bullying, harassment, and workplace stress. This downward spiral isn’t just a financial headline; it highlights how ill-equipped many organisations are to proactively manage complex claims, particularly those involving psychological issues.

Why Specialist Intervention Matters

According to Insurance News, psychological claims are among the most challenging: recovery is slower, return to work timelines stretch, and costs escalate disproportionately.

ABILITY GROUP champions a people-first philosophy in claims management, combining tailored strategy development with ongoing program reviews. Our team of workers’ compensation, WHS, and injury management specialists understand the full spectrum of modern claims from technical to personal aspects.

Often, without intentional intervention, workers compensation premiums can spiral seemingly out of control, and costs mount unchecked, a trend the NSW scheme visibly suffers from now.

ABILITY GROUP’s Approach

Our specialist team help businesses of all sizes across Australia navigate workers compensation, people, health and safety-related matters. Each client is unique, and we therefore tailor our approach to each client's specific circumstances and needs. In general terms, we advocate

    • Early Intervention - early intervention with psychological claims is critical in helping reduce claim duration and financial impact
    • Prevention - workplace culture is an important aspect aligned with government initiatives to curb mental injury risk. Employee consultation, training and professional support help nurture positive workplace cultures
    • Performance - lower claim frequencies, stronger return to work rates, and premium stabilisation are often measurable outcomes of ABILITY GROUP’s support and/or strategic initiatives/programs

Employers Blueprint

While NSW and other states/territories are implementing reforms targeting thresholds and entitlements, businesses shouldn’t wait for legislation. With psychological injuries and resulting workers compensation claims rapidly increasing, any unprepared employers are in serious peril, according to insurancenews.com.au.

ABILITY GROUP offers a comprehensive first line of defence, from upfront program design and auditing to end-to-end claim management and return-to-work coordination (abilitygroup.com.au). For MSMEs and corporates alike, this is more than risk mitigation; it’s a competitive edge in controlling their largest and most volatile insurance cost.

In an environment where losses reach billions and reforms will take time, leveraging expert support today rather than waiting for claims and premiums to increase tomorrow is smarter business.

ABILITY GROUP’s message is compelling: with the right partner, you can reclaim control. Not just for your workers’ wellbeing, but for your business' future success.

Need Help?

Ready to take control of your workers’ compensation costs and protect your people? ABILITY GROUP is provides businesses/organisations of all sizes across Australia with specialist support and advice, including, but not limited to, injury prevention, workers compensation claims management, return to work planning, WHS, workplace rehabilitation and tailored other specialist programs. Contact us to discuss today!


Further Information

Source: icare

Title: icare Annual Reports

Read Time: 30+ minutes


Source: insurancenews.com.au

Title: State’s workers’ comp underwriting loss deepens

Read Time: 5 mins